Terms of Play
Who can play
You must be over 18, or above the legal gambling age where you live if that age is higher. You must also have the legal capacity to enter into an agreement with us. You are responsible for checking that online gambling and your use of Mr Bet are legal where you are.
Residents of, or people connecting from, a number of countries and territories cannot use the service. You must not hide or change your real location with a virtual private network, proxy or similar tool. Mr Bet is for your own private, non-commercial use. You may not act for another person, transfer an account, move funds between player accounts, manipulate play, collude, cheat or use the service for unlawful activity.
If you use Mr Bet for an unauthorized purpose, we may close your account immediately by written notice and may take legal action. Where the Terms are broken, bets may be cancelled or void, and money in the account may be retained. Bonuses and winnings connected with prohibited employee or family use will be forfeited.
Your account and details
You may register only one account. This rule also covers accounts operated through relatives, associates, representatives or other people acting for you. Accounts opened under false names or multiple accounts opened by one person will be closed, and all balances will be forfeited.
Give us accurate information and keep it current. You need a valid, working e-mail address that is unique to you because we use it for account notices and communication. If we cannot reach that address, we will suspend the account until you provide one. Intentionally false or inaccurate personal information can lead to immediate suspension and further action.
Keep your password and registered e-mail private. We may treat activity made with correctly supplied account details as yours. Tell support immediately if your account, password or e-mail may have been compromised. We will suspend the account when we learn of the incident, and we may ask for more information or documents to confirm your identity.
Checks can happen before a withdrawal or at any time during your relationship with us. We may ask for identity and address documents, a selfie, a verification call, a signed declaration, and evidence about your source of funds or source of wealth. Account functions or wagering may be restricted or suspended until the requested information arrives. We may suspend or close an account as these Terms permit, including where we reasonably believe the Terms or applicable obligations have not been followed. We can also close an account without telling you in advance, in which case we pay back the funds it holds and still honour obligations that were already due.
To close your account, e-mail customer support from your registered e-mail address. We may refuse or close an account at our discretion.
Funding your balance
Use only a bank account, payment system or card registered in your own name. A deposit made in another currency is converted at the current daily rate used by the payment processor. The processor may deduct an additional currency conversion fee.
We absorb deposit transaction fees in most cases. Your bank may still charge you. Card deposits are credited only after the issuing institution approves and authorizes them.
Do not make a chargeback, deny a payment or try to reverse a deposit. You must reimburse the unpaid amount and the losses or collection costs caused by a reversal. Winnings produced with charged-back funds will be forfeited. Your player balance is not a bank account, pays no interest and is not covered by deposit or banking insurance. We do not provide credit.
Taking money out
Send a withdrawal to the card, bank account or other payment method originally used for your deposit. We may allow another method at our discretion, but additional checks will apply. If your account is locked, dormant, inaccessible or closed, contact support about funds held there.
Your deposit must be wagered 2x in full before withdrawal to avoid a charge. If that turnover is not complete, we may apply a fee of 10% of the withdrawal amount. A request can remain pending for up to 48 hours. We process withdrawals daily, including weekends and holidays, but the time for money to arrive depends on the payment method.
Payment providers may split a withdrawal into chunks based on the maximum they can process in one transaction. They may change the size of a chunk and charge a fee for each one.
The standard maximum processed for one player is €5,000 per week and €15,000 per month, measured from the last withdrawal, unless another limit is stated. If your total winnings are more than five times your total deposits, a maximum of €5,000 can be withdrawn within a 30-day period. If you win €50,000 or more, we may pay the amount in ten monthly instalments, each equal to 10% of the total.
When verification is requested, provide good-quality documents within 14 days. We may lock or restrict the account until satisfactory information is supplied. If we cannot verify you or do not receive the information, we may end the agreement and close the account. Deposit funds may be returned on request, except where legal or regulatory duties require us to delay or retain some or all of them.
How bonus money works
Each offer is limited to one person, household, internet protocol address, device and payment account. Shared environments and repeated contact or payment details may also be treated as the same user. We may decide who is eligible for a promotion.
When both balances are active, bets use real money first and bonus money afterwards. If you ask to withdraw before the wagering requirement is complete, the entire bonus is removed before the withdrawal is approved. Unless an offer says otherwise, a match bonus must be wagered 40x. Bonus winnings available for withdrawal are capped at 200% of the bonus, and anything above that cap will be voided.
Unless stated otherwise, the maximum bet with bonus money is €5 per spin or €0.50 per bet line, or the equivalent. Bets above that limit and the resulting winnings may be void. Free spins expire after 7 days unless the offer gives another period.
Only 10% of your stakes on video poker, live roulette and live blackjack counts towards wagering. Other table games do not contribute. Some slots contribute at a reduced rate or cannot be played with bonus funds, so the terms of the particular offer and game still apply.
Only one bonus may be claimed at a time. You cannot make several deposits to stack offers before finishing the original wagering requirement. If bonus stacking is found, all connected bonuses and winnings may be voided.
Bonus abuse includes delayed rounds, using built-up game value after bonus funds are lost, exploiting faults, coordinated play, multiple accounts, unfair influence or wagers accepted through an error. We may investigate, suspend, lock or close an account where abuse is suspected. Bonuses and later gaming activity may be revoked and voided. Any bonus or winnings obtained by breaking the bonus rules or through fraud may be voided.
Errors and settlement
An error or system malfunction makes the bets concerned void, and we may correct the account or recover an overpayment. Posted results become final after 72 hours, subject during that period to correction for human, system or source errors. A dispute about a settled bet must reach us within three days of settlement, and claims submitted later will not be honoured.
Who provides the service
Your contract is with Ascenda International SRL, a company incorporated in Costa Rica.
Payments are handled by Novidus LTD, a company incorporated in Cyprus.
Our licence, number ALSI-202507003-FI1, comes from the Government of the Autonomous Island of Anjouan, Union of Comoros, and the law of Anjouan governs these Terms.