Contact Mr Bet

How support can help

Contact customer support about your account or login, deposits and withdrawals, bonuses, gambling limits, self-exclusion or a complaint. Live chat is available around the clock. You can also reach us by phone or e-mail at [email protected].

Before asking about a login

Check the e-mail address for typing mistakes, make sure it is the one used to register and try the correct password. If you have forgotten the password, use the reset option on the login screen and check your spam folder for the reset message. If you still cannot log in, try another browser, check your internet connection and clear the browser cookies and cache.

Check or cancel a withdrawal

Open your profile and choose Statistics, then Payment and Withdrawals. This area shows whether a request is pending, needs verification, is being reviewed, has succeeded or has failed. A failed request also shows the cancellation reason.

To cancel a pending request, open the same Withdrawals area and select the trash bin icon beside it. Processing time starts when the request is created.

Make a complaint

Write from the registered e-mail address on your account and give enough detail for us to investigate. Send the complaint to [email protected].

For a question about how a bet was settled, we intend to answer within 28 days at the latest. A dispute must be submitted within three days after settlement. Claims received later will not be honoured.

Customer support will first try to agree on a solution with you. If that is not possible, the matter is escalated to management. If those efforts do not resolve the dispute, you may refer it to an independent ADR body where applicable.